Response Centre Communications

Providing communications services to a group of staff from a temporary location can be very challenging; they need to be able to maintain contact with HQ and upload and download content from Cloud services on the Internet.

Problem

Providing communications services to a group of staff from a temporary location can be very challenging; they need to be able to maintain contact with HQ and upload and download content from Cloud services on the Internet.

Local network services can be intermittent and the underlying bandwidth slow, leading to frustration on-site and poor coordination with management at HQ.

The on-site team needs fast reliable Wi-Fi access for their laptops, mobiles and tablets. Some of the data files are large and it is necessary that they get back in a timely manner without re-transmissions and failures.

Solution

The solution must be able to make use of any locally available network, or satellite services deployed with the team. It must be simple to install by untrained staff and may need to operate from batteries if local power is unreliable.

The RazorLink HotSpot is a high performance hardware device designed to bond Cellular, DSL and satellite connections and present them as a seamless service through the built in Ethernet or Wi-Fi access point. The Hotspot can powered from the mains or a “power bank” laptop battery charger.

The communications link provided is optimised to ensure full utilisation of available bandwidth, secured by AES 256 encryption and adding network services is readily accomplished.

The counterpart RazorLink node can be installed on a computer at HQ or make use of a RazorLink Cloud service.

Results

Any laptop, mobile or tablet can take advantage of the combined bandwidth of all the local network connections. RazorLink acceleration and resilience is made transparently available to all applications running on the devices without installing any special software.

The team can focus on their objectives with less frustration and more efficient workflows. They have unrestricted access to HQ and to third party systems on the public Internet.

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If you have already purchased one of our products and are in need of support you can contact us either
by phone on +44 (0) 1372 385072 or by email: support@livewire.co.uk

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